Policies
Returns & Refunds
Because matcha is a consumable food product, opened products are not eligible for return due to personal preference, taste, or change of mind.
Last updated · August 18, 2026
Unopened Returns
Unopened and fully sealed products may be returned within 14 days of delivery. Returned items must be:
- unused
- unopened
- fully sealed
- in their original condition
Customers are responsible for return shipping on change-of-mind returns.
Damaged, Incorrect, or Defective Orders
If an order arrives damaged, incorrect, improperly sealed, or otherwise appears compromised, customers should contact mp@shishumatcha.com with their order number and, when possible, photos of the issue.
Approved claims may be resolved with a replacement or refund.
Lost Shipments
If a shipment is confirmed lost by the carrier, Shishū Matcha will offer a replacement or refund.
Return Authorization
Customers must contact Shishū Matcha before sending any return.
Returns sent without prior authorization may not be accepted.
Refunds
Once a return or claim is approved, refunds will be issued to the original payment method.
Customers should allow approximately 5–10 business days after approval for the refund to appear, depending on their bank or card issuer.
Shipping charges paid by the customer are non-refundable unless the return results from an error by Shishū Matcha or a damaged or defective shipment.